Last updated: October 20, 2026
30-day satisfaction guarantee
If you are not satisfied with your order, contact us at residencecraft.com@gmail.com within 30 days of delivery with your order number.
Damaged, defective or wrong item
Send us a photo of the item within 30 days of delivery. We will ship a replacement or issue a full refund, at your choice. You do not need to send the item back.
Change of mind
Items must be unused and in their original packaging. Contact us first so we can give you the return address and instructions. Return shipping costs are paid by the customer. Once we receive the item, we refund the product price to your original payment method.
Order never arrived
If your order has not arrived within 30 business days of shipping, contact us and we will re-ship it or refund you in full.
Cancellations
You can cancel free of charge before your order ships. Contact us as soon as possible.
Refund timing
Approved refunds are issued within 5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement.